PROBLEM

Internet Explorer won't display any web sites.

CAUSE

This could be caused by a number of different things. See below for a list of possible solutions.

SOLUTION

• Check to make sure that the modem has connected to the ISP.
  
  
• Check to see if IE is set to work offline. Click on the file menu and see if there is a tick next to 'work offline'. If there is then remove the tick.
  
  
• Check various different web sites. If you can see some but not others then it could be that some of the sites are down or they need a plug-in such as shockwave in order to view them.
  
  
• Check Internet Options > Connection tab > Highlight the connection for your ISP then click on the Settings button > make sure proxy server is disabled.
  
• Check Internet Options > Connection tab > Click on LAN Settings > make sure proxy server is disabled.
  
  
• Check Security and Content Advisor settings in Internet Options. Try setting them all to low and try viewing the pages again.
  
• Check Control Panel > Network > Configuration Tab > WINS Configuration > put a dot next to Disable WINS Resolution > Click OK and then restart the computer.
  
  
• Check network components and DUN settings are all correct. Try removing and re-installing all network components. You may need your Windows CD for this task!
  
  
• Re-install Communications. Go to Control Panel > Add/Remove Programs > Windows Setup. Untick Communications then click APPLY, if prompted to restart Windows - DON'T!! Go back onto Windows Setup and re-tick Communications then click APPLY. When prompted to restart Windows, you must now do so. You may need your Windows CD for this task!